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The importance of resilience

Posted by Donna M. Gray on 5/15/2018

At a recent evening function, several business folks were talking about how hard it sometimes is o be resilient when the “you know what” hits the fan. Because I know folks who seem to go with the flow when things happen, I wanted to learn how some people are able to put their wagons in a circle and deal with anything that comes down the pike, when others simply can’t cope. I found that people with a resilient mindset are more stress hardy and able to get around the roadblocks that often pop up in business and life.

People who have resilience seem to find it easier to face setbacks, challenges, crises, and pain — both emotional and physical — with confidence and courage. They are better able to keep from giving up when the going gets rough. They get through tough times and they don’t feel like they have to bail out when things aren’t easy. Resilience helps people to recover more quickly from difficulties, and it helps when life’s big crises and Murphy’s law jumps in. Those who have the gift of reliance are more able to deal with daily frustrations without losing their cool.

Our president shares stories from over 40 years of customer service experience

 Business lessons I learned at my mother’s knee
 What does it even mean to 'act your age'?
 The keys to great customer caring
 Customer service in a digital world
 Make time serve you
 The power of enthusiasm in customer service
 Are you a slave to your stuff?
 The importance of resilience
 The importance of motivating through appreciation
 When business becomes too much about 'busyness'

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