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The importance of motivating through appreciation

Posted by Donna M. Gray on 4/3/2018

O.A. Battista, a Canadian-American chemist and author, said, “People are always motivated by at least two reasons; the one they tell you about, and a secret one.”

Charles M Schwab, the first president of U.S. Steel Corp., said, “I have yet to find a man, however exalted his station, who did not do better work and put forth greater effort under a spirit of approval than under a spirit of criticism.”

While it’s a proven fact that high levels of motivation lead to more effective, efficient, and productive workers, owners and managers sometimes find themselves struggling to find ways to keep the motivational levels needed to reach business goals.

Our president shares stories from over 40 years of customer service experience

 Business lessons I learned at my mother’s knee
 What does it even mean to 'act your age'?
 The keys to great customer caring
 Customer service in a digital world
 Make time serve you
 The power of enthusiasm in customer service
 Are you a slave to your stuff?
 The importance of resilience
 The importance of motivating through appreciation
 When business becomes too much about 'busyness'

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