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When business becomes too much about 'busyness'

Posted by Donna M. Gray on 3/16/2018

Dinesh Kumar Biran, senior captain at Air India said, “We are the generation capable of doing many things at once, without enjoying any of them.” At a recent business event, the folks at my table were discussing “busyness” and the need to be better at multitasking. Juggling work and personal demands seems to be an ongoing challenge for most of us. When asked, “How are you?” how often do you find yourself automatically answering, “Busy!” In today’s world almost everyone is busy. It seems to be the new status quo. 

Our president shares stories from over 40 years of customer service experience

 Business lessons I learned at my mother’s knee
 What does it even mean to 'act your age'?
 The keys to great customer caring
 Customer service in a digital world
 Make time serve you
 The power of enthusiasm in customer service
 Are you a slave to your stuff?
 The importance of resilience
 The importance of motivating through appreciation
 When business becomes too much about 'busyness'

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