FAQ's

What is the normal prodution time for my order?

Normal production time for most items is 5 to 7 working days from final approval of order, plus ship time. Large orders or custom designed pieces can take longer and will be quoted prior to the beginning of production. Please advise us of your specific event date. We will schedule production to allow ample shipping time for you to receive your awards a few days prior to that date. However, delays in artwork approval or shortened production time could result in the need for Express Shipping.

How do I provide my engraving information?

After selecting your awards, you will be prompted for your engraving information in the comments box. You will also be given the opportunity to upload a logo. Once your order has been submitted you can always email us your graphics, text and logos to [email protected]

How do I provide my logo or custom artwork?

You can provide your logo via the upload feature on the site, on a disk or via email. We will notify you if there are any issues with the format or clarity of the artwork.

The quality of your logo on the finished product will be directly related to the artwork you provide. Please make every effort to provide us with high quality digital artwork. Logos requiring clean-up or alteration are subject to a $75 per hour processing fee.

What payment methods do you accept?

AwardsMall.com accepts credit card payment from Visa, Mastercard, and American Express. All orders require pre-payment.

Do you have a showroom?

Yes, our showroom is one of the largest in the nation and located in Madison, Wisconsin.

AwardsMall.com/Total Awards & Promotions
6686 Odana Rd Madison, WI 53719

Showroom hours for are:
Monday-Friday 8:30 am to 5:30 pm CST

How much will shipping cost?

Shipping rates are based on the weight and size of the product, your location, and the delivery method used. Prior to completing your purchase transaction, your shipping total will be calculated and provided to you. If you want faster shipping, please contact us for a quote.

Are tracking numbers provided for shipped orders?

Yes. As soon as your order ships through our standard shipping options, its tracking number will be sent to you via e-mail if you request. If you request a custom shipping method, tracking numbers may not be available.

What formats and requirements are needed for camera readyart?

Important Information
When providing digital art these Guidelines MUST be followed in order to proceed:

Hard copy of the artwork is desired. This will enable us to be sure your file has opened correctly. If the art provided is to be used for engraving, it must be Black and White Line Art. NO grayscale or halftones are acceptable for those processes. If your art is to be imprinted in color, we must have a hard copy printout showing us the colors we are trying to match.
All digital artwork submitted MUST meet our artwork requirements shown below or your order may be delayed and additional artwork charges may be incurred. Art charges are $75.00 per hour.
Please contact us to be sure your art will work.

Definitions

Platform - We are a PC based company. All Macintosh files must be provided in a PC compatible version.
Resolution - Our processes require a minimum of 300 dpi resolution. Graphics designed for use on the Internet are not acceptable .
Hard Copy - It is REQUIRED that you provide a hard copy of the artwork and any special instructions with any digital file submitted. This may be faxed to 608-833-2160.
Quality - Simply because the art file is in a digital format we can accept that does not mean it will be clean and useable. Faxed, scanned or art which has been reproduced numerous times will not improve and will not look its best without additional clean up efforts. We reserve the right to refuse any artwork that will not meet our standards of product quality when reproduced with our equipment and processes.
Black & White Line Art - This is our most preferred type of art. Black and white line art contains black and white lines only. No shades of gray or halftones can be used when this art format is requested.
Black & White Halftone Art - This art will contain shades of gray or halftones. Some of our processes will NOT reproduce this type of artwork without additional refinement.
Color Art - A composite proof and separated color plates are also beneficial. Please send the latest version of disk art and label each color by the exact Pantone number wanted. If your art is not separated when submitted, additional charges may be incurred.
Email - Naming protocol is important. Please do not name your artwork "logo". Instead please name the file using an easily identified label such as "festival logo". You may send your artwork to [email protected]

Programs

CorelDraw - Windows - .cdr - version 12.0 or lower; convert text to curves
Adobe Illustrator - Windows - .ai or .eps files - Save Graphics as Adobe Illus. 9.0 or lower and convert text to outline
Photoshop - Windows - .psd - version 7 or lower; maintain separate layers
Adobe PDF - .pdf - separate editable pdf include specific fonts if required

File Types

.jpg - only if in high resolution of at least 300 dpi at 200% desired size
.tif - only if in high resolution of at least 300 dpi at 200% desired size
.bmp - only if in high resolution of at least 300 dpi at 200% desired size

Unacceptable Formats
We are unable to achieve satisfactory results when graphics are submitted in the following formats:

Word - .doc format;
Excel - .xls format;
Web graphics - .gif or .jpg - Graphics designed for use on the World Wide Web are not acceptable because of the low resolution typically used.

Fonts
Convert all text to outlines or curves. Please be aware that once this is done the text in your artwork can no longer be edited. If editing is required you must include the Font (TrueType only) on the disk.

Colors
When assigning a color to art or text, please use a Pantone color. This will work for process or spot colors.

Accepted File Storage Media

PC formatted 3.5" diskettes
PC formatted Iomega ZIP drives, 100 Mb or 250 Mb
PC formatted CD ROM
PC formatted memory stick

Will you sell or otherwise distribute my email address or other information about me?

We will never willfully sell, trade, rent, disclose, or make available personally identifiable information about you to any third part without first receiving your permission.